If you need to claim, our specialist claims team are on hand to support you. You can register a new claim 24 hours a day, 7 days a week.

Our claims promise outlines how we will handle your claim:

• We’ll look at your policy cover to see how we can best compensate you. If we can resolve the claim when you first contact us – we will.
• We give you direct access to the expert claims handler dealing with your case
• We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim and responding to enquiries within one working day.
• We will look for cover, paying you exactly what you are entitled to, quickly and without fuss.
• We will take a proactive approach in protecting your best interests and we’ll always consult you before making any decisions on liability.

Delivering on our promise means delivering excellent service to every customer, every day. In 2022, customers who had their claim settled were very or extremely satisfied with the following aspects of our service:

• 96% overall claims experience.

(Methodist Insurance customer opinion results 2022, based on 147 responses from customers who have had their claims settled)

If you have any suggestions or feedback on our service we would be very happy to hear from you.

• We will investigate diligently and impartially within Methodist Insurance
• Keep you informed of the progress of the investigation
• And respond to you in writing to you as soon as possible.

We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.

If you are unhappy, please contact us as soon as possible on 0345 606 1331.

Alternatively, you can email us a enquiries@micmail.com or write to us at:

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to The Financial Ombudsman Service.

Email: complaint.info@financial-ombudsman.org.uk

This complaints handling procedure does not affect your right to take legal proceedings.